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Last Updated: 25 August 2026
(Property Ads Module to the Zenu Realestate Subscription Terms & Conditions)
(a) These Zenu Property Ads Terms & Conditions (Property Ads Terms) govern your purchase and use of the Property Ads Service made available by Zenu Realestate Pty Ltd ABN 37 169 473 456 (Zenu, we, us or our) through the Platform and the Zenu checkout.
(a) These Property Ads Terms are a binding agreement between you and Zenu and apply each time you place an Ad Order, whether or not you have a current active subscription to the Platform. The Property Ads Terms are a module of, and (where you have a current subscription) form part of, the Zenu Realestate Subscription Terms & Conditions between you and Zenu (the Subscription Terms). Words defined in the Subscription Terms have the same meaning in these Property Ads Terms unless defined differently below, and the provisions of the Subscription Terms identified in clause 1(e) are incorporated into and apply to these Property Ads Terms as if set out in full, whether or not you have a current active subscription. In these Property Ads Terms, you and your mean the Zenu client (and its Authorised Users) purchasing the Property Ads Service, whether or not a current Subscriber.
(b) You accept these Property Ads Terms each time you place an Ad Order, including by ticking the acceptance box and completing checkout. If you do not accept these Property Ads Terms, you must not place an Ad Order.
(c) To the extent of any inconsistency, the following order of precedence applies:
i. your Proposal and Subscription Licence;
ii. these Property Ads Terms; and
iii. the balance of the Subscription Terms.
These Property Ads Terms prevail over the balance of the Subscription Terms only in relation to the Property Ads Service.
(d) The general provisions of the Subscription Terms (including interpretation, notices, dispute resolution, amendments, and governing law) apply to these Property Ads Terms and are not repeated here. Without limiting clause 1(b), the following provisions of the Subscription Terms are incorporated into and apply to these Property Ads Terms as if set out in full and as if references to the “Agreement” were references to these Property Ads Terms, whether or not you have a current active subscription: the interpretation and notices provisions; clauses 24 and 25 (Privacy); clause 26 (Indemnification); clause 27 (Warranties and Disclaimers); clause 28 (Limitation of Liability); clause 32 (Dispute Resolution); and clause 33 (Governing Law).
In these Property Ads Terms, the following definitions apply:
Ad means a digital advertisement, advertising campaign or related marketing product ordered by you through the Property Ads Service, including any associated targeting, optimisation and reporting.
Ad Content means any listing, image, photograph, video, text, logo, branding, contact details, price or other material that you (or your Authorised Users, or a Seller on your behalf) supply, select or approve for use in an Ad.
Ad Fee means the total amount payable by you for an Ad Order as displayed at checkout, which is inclusive of Zenu’s margin and exclusive of GST (with GST added at the final checkout step).
Ad Order means an order for an Ad placed by you through the Property Ads Service. Each Ad Order is a one-off order; the Property Ads Service does not offer recurring, subscription or automatically-renewing Ads.
Property Ads Service means the property advertising functionality made available through the Platform and the Zenu checkout by which you may order, pay for and manage Ads, delivered using the Realforce marketing platform and Third Party Platforms.
Realforce means Realforce Software Pty Ltd (ACN 619016894) and its relevant affiliates, being Zenu’s marketing operating system provider through which Ads are configured and delivered.
Seller means a vendor or prospective vendor of property whom you represent, whose property is the subject of an Ad.
Third Party Platform means any third party advertising, social media, search, hosting or related platform used to deliver, publish or optimise an Ad, including Meta, Google/Alphabet, LinkedIn and Snap, and their respective advertising products.
(a) The Property Ads Service allows you to order and pay for Ads for property you are marketing, and to have those Ads configured and delivered through Realforce and Third Party Platforms.
(b) The Property Ads Service is available to Zenu clients and their Authorised Users only. It is not available to Sellers or other members of the public, and you must not resell, on-sell or make the Property Ads Service available to any Seller or other person except as an Ad delivered for a property you are marketing in the ordinary course of your business.
(c) Ads are delivered using the standard capabilities and data integrations of the Realforce platform and the Third Party Platforms. You acknowledge that the features, formats, targeting and availability of Ads are determined by those platforms and may change.
(b) You acknowledge that, to deliver Ads, Realforce (and Zenu) must access and operate advertising accounts and pages on Third Party Platforms and must enter into and accept the applicable terms, conditions and policies of those Third Party Platforms.
(c) You:
iv. authorise Zenu and Realforce (and their respective affiliates and subcontractors) to access, connect to, configure and operate your advertising accounts and pages on Third Party Platforms (including via any access or authorisation link provided to you) for the purpose of delivering, managing, optimising and reporting on your Ads;
v. appoint and authorise Zenu and Realforce to act as your agent to the extent reasonably required to place, deliver and manage your Ads, including to enter into contracts with, accept the terms, conditions and policies of, and submit your Ads and Ad Content to, Third Party Platforms on your behalf;
vi. agree to be bound by the applicable terms, conditions and policies of each relevant Third Party Platform in respect of your Ads, and acknowledge that neither Zenu nor Realforce has authority to negotiate any change to a Third Party Platform’s standard terms; and
vii. warrant that you hold, and will maintain for the duration of each Ad, all rights, permissions and authority necessary to grant the authorisations in this clause 4, including any authority required from a Seller or from your franchisor, licensor or principal (if applicable).
(d) You are responsible for the acts and omissions of your Authorised Users in connection with any Ad Order and for their compliance with these Property Ads Terms.
(a) You warrant, on a continuing basis, in respect of each Ad Order and all associated Ad Content, that:
i. you own, or hold all necessary rights, licences and consents to use and to authorise Zenu, Realforce and the relevant Third Party Platforms to use, the Ad Content for the purposes of the Ad;
ii. the Ad Content, and the publication of the Ad, does not infringe the Intellectual Property Rights, privacy or other rights of any person;
iii. the Ad Content and the Ad comply with all applicable laws and codes of practice and with the policies of each relevant Third Party Platform, including the Australian Consumer Law (including the prohibitions on misleading or deceptive conduct and false or misleading representations), applicable real estate industry and agents legislation, and applicable property advertising and underquoting laws in the relevant State or Territory; and
iv. where the Ad relates to a Seller’s property, you have the Seller’s authority to market the property and to place the Ad, and have made all disclosures to the Seller required by law.
(b) You grant Zenu and Realforce a non-exclusive, royalty-free, worldwide licence for the duration of the relevant Ad to copy, modify, format, reproduce, publish, display, distribute and deliver the Ad Content (as modified or not) for the purpose of delivering the Ad, including with and through any Third Party Platform.
(c) You are solely responsible for the accuracy, content and legality of all Ad Content. Neither Zenu nor Realforce is obliged to review, moderate or verify Ad Content, and may decline to place, or may remove or suspend, any Ad or Ad Content that it reasonably considers may breach these Property Ads Terms, any law or any Third Party Platform policy.
(a) The Ad Fee for each Ad Order is the amount displayed at checkout. The Ad Fee includes a margin retained by Zenu. Zenu is the supplier of the Property Ads Service to you and is the merchant of record for each Ad Order.
(b) Payment is collected in full at the time you place the Ad Order, using the payment processor made available at the Zenu checkout, and is due at that time. You authorise Zenu (and its payment processor) to charge your nominated card or payment method for the Ad Fee for the Ad Order you place.
(c) The Ad Fee displayed before the final checkout step is exclusive of GST. Where an Ad Order is a taxable supply, GST is added at the final checkout step and is payable by you together with the Ad Fee, and Zenu will issue you with a tax invoice. Words used in this clause that are defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the meaning given in that Act.
(d) All amounts are payable without set-off, counterclaim or deduction, except any deduction or withholding required by law.
(a) Each Ad Order is a single, one-off order. The Property Ads Service does not offer recurring, automatically-renewing or subscription Ads, and placing an Ad Order does not commit you to any further order or ongoing charge.
(a) Subject to clause 8(b) and clause 11, once you place an Ad Order it is final and binding, the Ad Fee is non-refundable, and you have no right to cancel that Ad Order or to refuse payment or obtain a refund for it.
(b) Nothing in this clause 8 excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement. If a non-excludable guarantee applies and is not met, your rights are as set out in clause 11.
(a) You acknowledge that Ads are delivered through Third Party Platforms and that neither Zenu nor Realforce controls those platforms. Subject to clause 11:
i. neither Zenu nor Realforce warrants or represents that any Ad will be delivered continuously or without interruption, will achieve any particular reach, impressions, leads, enquiries, sales or other outcome, or will improve the reach or performance of any marketing campaign;
ii. the Property Ads Service and each Ad are provided on an “as is” and “as available” basis, and may be affected by changes made by Third Party Platforms to their platforms, policies or services; and
iii. you assume responsibility for the results obtained from, and conclusions drawn from, your use of the Property Ads Service and any Ad.
(a) In connection with an Ad, you may provide, or cause to be provided, personal information (including personal information of Sellers, prospective buyers, enquirers and other individuals) to Zenu, Realforce and Third Party Platforms. Clause 24 and clause 25 of the Subscription Terms apply to that personal information, in addition to this clause 10.
(b) You warrant and agree that, in respect of all personal information provided or made available in connection with an Ad, you:
i. have a lawful basis to collect the personal information and to provide or disclose it to Zenu, Realforce and the relevant Third Party Platforms for the purposes of the Ad;
ii. have provided all notices, and obtained all consents, required under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (including under Australian Privacy Principle 5), including in relation to the disclosure of personal information to overseas recipients; and
iii. will comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in relation to the personal information and any direct marketing conducted in connection with an Ad.
(c) You acknowledge that, to deliver Ads, personal information may be disclosed to and processed by Zenu’s and Realforce’s service providers and Third Party Platforms located outside Australia, including in Sweden, the United States and other locations where Third Party Platforms operate data centres. You acknowledge that this disclosure is made with your authority and for the purpose of delivering the Ads you order.
(d) As between you and Zenu, you are responsible for taking the steps required of you under Australian Privacy Principle 8 in relation to personal information you cause to be disclosed to overseas recipients in connection with an Ad.
(a) Nothing in these Property Ads Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.
(b) To the extent the Property Ads Service is subject to a non-excludable guarantee and that guarantee is not met, and to the extent the law permits Zenu to limit its liability, Zenu’s liability for failure to comply with that guarantee is limited, at Zenu’s option, to resupplying the affected service or paying the cost of having the affected service resupplied.
(a) Clause 26 (Indemnification), clause 27 (Warranties and Disclaimers) and clause 28 (Limitation of Liability) of the Subscription Terms apply to the Property Ads Service and to these Property Ads Terms, subject to clause 11 above.
(b) Without limiting clause 26 of the Subscription Terms, you indemnify Zenu (and, where relevant, Realforce and the Third Party Platforms) against all liabilities, losses, damages, costs and expenses (including reasonable legal costs) arising out of or in connection with:
i. your breach of clause 4, clause 5 or clause 10 of these Property Ads Terms;
ii. any Ad Content, or the publication of any Ad, breaching any law, any Third Party Platform policy or the rights of any person; or
iii. any claim by a Third Party Platform that an Ad or Ad Content submitted on your behalf breaches its terms, conditions or policies,
except to the extent the liability, loss, damage, cost or expense was caused by Zenu.
(a) Zenu may modify or discontinue the Property Ads Service, or any Ad type or feature, in accordance with clause 3 of the Subscription Terms. In addition, Zenu may make changes to the Property Ads Service that are reasonably required as a result of changes made by Realforce or a Third Party Platform to their platforms, policies or services, on reasonable notice where practicable.
(b) Zenu may suspend, withdraw or decline to deliver an Ad, or suspend your access to the Property Ads Service, where reasonably necessary to comply with a law or a Third Party Platform policy, to prevent a breach of these Property Ads Terms, or to protect Zenu, Realforce, a Third Party Platform or any person from liability or harm. Where practicable Zenu will give you notice and act reasonably in the circumstances.
(a) Ads are delivered by, and depend on, Third Party Platforms. Your use of each Ad is subject to the applicable Third Party Platform’s terms, conditions and policies. Zenu is not responsible for the availability, functionality, decisions, acts or omissions of any Third Party Platform, including any decision by a Third Party Platform to reject, remove, restrict or suspend an Ad.
(a) These Property Ads Terms are governed by the laws of Victoria, Australia, and the dispute resolution, notices, amendment and general provisions of the Subscription Terms apply.
(b) Party details and Ad-specific variables (including Ad type, Ad Fee, margin, and any recurring order and cancellation details) are as displayed at checkout and, where applicable, in your Proposal or Subscription Licence, which are incorporated into and form part of the relevant Ad Order.
